This is a repost from a Cloudpoint blog that I wrote a while ago. Maybe with a little more freedom. Still True tho.
In all seriousness, time and time again, when doing professional services you encounter potential clients that are just stuck using some antiquated version of GIS, geospatial tools or burdened by some legacy vendor because “That’s the way we’ve always done it”. Like that friend looking at the relationship from the outside, it is blatantly obvious that you should cut the cord and move on. It’s tough to see.
If you are reading this, I'm NOT talking about you.
Stockholm Syndrome seems to play out in professional relationships too. You feel it would be disloyal to expect more from your software or vendor. You may feel backed into a corner because you were told you ‘Just don’t understand the complexities of the software’. Or most nefarious of all, someone has made you believe that you cannot do your job any other way. Workflows change, personnel change, technology changes and the industry changes. Have the freedom in your job, whatever that is, to change and progress. That includes tech, employees, vendors and the way things get done.
When properly implemented, the mainstream GIS platform is used by thousands of GIS Technicians and Administrative Assistants alike in local governments across the country. GIS should be a tool used like a network or email, not created behind the curtain. We each have a different role and need of GIS. There should be no expectation that the Planning Director cannot administer users, Or that the surveyor cannot update the assessment fields of a new house.